The use of online services to buy goods and services has increased exponentially over the last decade. The convenience of shopping has resulted in customers spending billions of dollars each year to receive items quickly and conveniently. Unfortunately, this convenience comes with a few drawbacks, as customers sometimes experience delays in the delivery process, such as when their package says it’s delivered but it hasn’t arrived. 

In this article, we’ll explain why this happens, the number one reason why packages don’t arrive when they’re supposed to, and how customers can avoid this issue in the future.

Overview of Package Delivery
When ordering goods online, customers usually expect to receive their package within a certain timeframe. In most cases, the estimated delivery timeframe is provided before purchase, and customers can track their package upon shipment, giving them an idea of when they’ll receive it.

The delivery process is primarily the responsibility of the applicable carrier (e.g. USPS, UPS, FedEx). However, even the best carriers have their flaws, and customers can sometimes experience delays, which can lead to frustration.

What’s the No. 1 Reason Packages Say They’re Delivered But Haven’t Arrived?
One of the most common delivery issues is when a package says it’s delivered but hasn’t actually arrived to the customer’s location. This can be extremely frustrating, especially if the item was urgently needed.

Fortunately, better understanding the logistics of delivery can help customers determine why this issue occurs and how to prevent it. Generally, the number one cause of packages saying they’re delivered but not arriving is due to incorrect delivery information. incorrect delivery information

Incorrect Delivery Information
One of the most important aspects of the ordering process is the accuracy of the delivery information. When customers provide incorrect or incomplete address information to the carrier (or if the address changes after shipment), it can result in delays or misinterpretations of the delivery address. This can lead to packages being delivered to the wrong address or, in most cases, not arriving at all.

Incomplete information can include a missing suite or apartment number, wrong street name or spelling errors, wrong zip code, and other information errors.

In some cases, customers may quickly move to a different address and forget to update their account, which confuses the carrier as well.

Other Reasons Why Packages Aren’t Delivered
Though incorrect delivery information is the most common cause of packages not arriving when they’re supposed to, there are other potential issues that could be delaying packages. These issues include:

  1. Scheduling Conflicts – Some delivery services may not be available in certain areas or on certain days. For example, carriers such as USPS may not deliver on certain holidays.

  2. Processing Delays – From time to time, carriers experience delays throughout their entire operation. This could be caused by a slow processing period, which can delay a package’s departure and its arrival to the customer. It could also be caused by the carrier not accurately scanning packages each time they’re processed.

  3. External Factors – The delivery process can also be delayed by external factors such as bad weather or an unexpected increase in order volume.

  4. Incorrect Package Tracking – Delivery times can also be impacted if customers accurately track their packages with the tracking number. In some cases, customers will receive notifications that their package is “delivered” before it has actually arrived.

How to Avoid Delayed Packages
Though delivery delays are sometimes out of customers’ control, there are several steps that can be taken to avoid the issue altogether.

  1. Check the Delivery Information for Accuracy – Prior to submission, customers should double-check the delivery address for accuracy, ensuring there are no spelling errors or incorrect address information.

  2. Monitor Order Status Regularly – Customers should take a proactive role in monitoring their package’s status on the carrier’s website or mobile app. This way, they can spot any potential issues early on and contact the applicable carrier as soon as possible.

  3. Contact the Carrier – If customers suspect that they may have provided incorrect delivery information or that their package has gone astray, they should contact the carrier right away. Most carriers have a customer service team on standby and they can investigate the shipment and provide more information.

Package delays are never convenient but they are a fact of life. By understanding the potential causes of packages saying they’re delivered but not arriving and how customers can avoid them in the future, customers can rest assured knowing they’ve done their best to ensure their package is delivered safely and on time.